Scam Alert

Official GoGoX channels

• Personal users: web ordering has been discontinued. Please order through the GoGoX App, our customer service hotline or WhatsApp.
• GoGoX Business customers: you can continue to use the business platform at hk-business.gogox.com.

Type the addresses above directly into your browser or use the official app. Do not go through third-party websites, QR codes or links in messages.

How to recognise official GoGoX SMS

GoGoX takes part in the Office of the Communications Authority (OFCA) SMS Sender Registration Scheme. Our registered SMS sender IDs start with “#”:

#GoGoX#GoGoVan

• Only registered senders can use sender IDs starting with “#”. Other SMS using a “#” sender ID are blocked by the telecommunications networks.
• If you receive an SMS claiming to be from GoGoX or GoGoVan without a “#” in the sender ID, be cautious and do not click any links in it.
• You can check sender IDs on OFCA's SMS Sender Registry.

GoGoX will never ask you to

• Share your one-time password (OTP), online banking password or full card details.
• Transfer money to a personal bank account, or pay with gift cards or cryptocurrency.
• Pay through a payment link sent by SMS or a social media private message.
• Install other apps or remote-control software to fix an “order issue” or get a “refund”.

How to spot a suspicious message

• Sender: check the email address or phone number for misspellings. A caller ID starting with + means the call is from outside Hong Kong.
• Links: don’t click links from unknown sources. Typing www.gogox.com yourself is safer.
• Attachments: don’t open unexpected attachments or install files sent in messages (such as APKs).
• Content: be wary of messages that push you to act now, such as account will be suspended, order problem or same-day refund.

Received a suspicious call?

Before sharing any information, hang up and call GoGoX customer service yourself on 2337 1234 to verify the caller. Do not call back on a number the caller gives you.

Verifying your driver and order

• Driver details (name, licence plate) are shown on the order page in the GoGoX App. Check them before handing over goods or boarding.
• The fare shown in the app applies. If a driver asks for extra charges, call our hotline to verify first.

Protect your account

• Download the GoGoX App only from the App Store or Google Play, and keep the app and your phone’s system up to date.
• Avoid logging in on public Wi-Fi or shared devices.
• When you add a credit card, your card issuer sends a one-time password (3-D Secure authentication). This code is for you to enter only. Never share it with anyone, including anyone claiming to be GoGoX staff.

Suspect a scam?

1. Stop replying. Do not click links or make payments.
2. Call GoGoX customer service on 2337 1234 to verify.
3. Call the Police Anti-Scam Helpline 18222.
4. If you have shared bank details, contact your card issuer immediately (see below).

Major banks' lost / stolen card hotlines

Numbers taken from each bank's official website (November 2026). The bank's own announcements prevail.