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GOGODelivery Festive Custom Delivery

Chinese New Year is around the corner! Worry about your business’ logistics arrangement?

GOGODelivery is here for you with limited-time Festive Custom Delivery service!

100% guaranteed next day delivery* with fixed price from HK$120 per order. Check out more below.

Delivery period: 18th Jan – 4th Feb, 2022
Place your orders with GOGODelivery now!


The GOGODelivery – Festive Custom Delivery Service is a special delivery arrangement powered by GOGOX and only applies to orders requested and placed through dedicated instant messaging applications between 17 January 2022 and 3 February 2022 and to be delivered between 18 January 2022 and 4 February 2022 (the Services).

These service rules (Service Rules) are in addition to the terms and conditions of GOGOX (https://www.gogox.com/terms/). By using the Services, you agree to be bound by these Service Rules and also the terms and conditions of GOGOX.

In these Service Rules, Merchants refer to shippers utilising the Services to ship goods.


Order Placement and Pick-up

a. Merchants must place orders through dedicated instant messaging applications.

b. Merchants should ensure every pick-up by GOGODelivery courier partners include:

i. 5 or more orders (“5 or more orders” mean the pick-up collected from the Merchant composes of five separate packages or more). Otherwise, the Merchant should place such order directly through the GOGOX App; and

ii. The surface of each package contains the delivery address, recipient’s name and contact number in legible form.

c. The Merchant is responsible for providing to GOGOX through the dedicated instant messaging application reasonably requested by GOGOX by 6pm on the day before the day of pick-up all information necessary to ensure a successful delivery, including but not limited to: registered merchant name, pick-up address, delivery addresses and contact number(s) of the recipient, or such other information reasonably requested by GOGOX.

d. Merchants must confirm, at the time of placing the order:

i. the pick-up time: A Slot: Approximately 10am or B Slot: Approximately 2pm.
ii. the delivery time slot:A slot: 11am - 3pm / B slot: 3pm - 7pm)

e. After an order is placed, GOGOX will check if the order contains any delivery addresses within a No-Service Area. If that is the case, GOGOX reserves the right to not pick-up the relevant order.

f. By placing an order and requesting the Services, the Merchant is offering GOGOX the opportunity to provide the Services and GOGOX’s acceptance of the order placed shall not constitute acceptance of such offer. There is only valid acceptance of the Merchant’s offer upon GOGOX’s confirmation to service the order request.


Delivery Arrangement

a. Pick-up and delivery will be on the same day

b. If the recipient is contacted but is not available to receive the order in person, the courier will, upon receiving the recipient’s verbal or written consent, place the order at the recipient’s doorstep, management office counter, or such other reasonable place agreed with the recipient and take a photo for proof.

c. If the courier fails to contact the recipient and he/she is not available at the delivery address, the GOGODelivery customer service team will obtain the handling instruction from the Merchant. The courier will either reattempt delivery on the same day (subject to the courier’s availability) or the order may be returned to the Merchant on the same day at no extra cost.

d. If the recipient requests [GOGOX or] the Merchant to change the delivery address after the order is placed by the Merchant, the Merchant shall inform the recipient that a re-arrangement fee of $150 will need to be paid by the recipient to GOGOX. (merchant is responsible for informing the recipient about the involved charge).

e. If there are traffic congestions or serious obstructions, GOGOX reserves the right to postpone the delivery arrangement until normal traffic resumes.

Packaging Instructions

a. On each package, the Merchant should clearly write or display the:

i. Order ID number (provided by GOGOX);

ii. delivery address;

iii. recipient’s name; and

iv. recipient’s contact number

b. Ensure the package is well contained to avoid any spill over, leakage and possible contamination by external elements.

c. Limited to 1 package per order.

d. Maximum dimension and weight of each package is 60cm x 60cm x 60cm and 15kg.


a. Merchants must pay GOGOX a refundable deposit of HK$2,000 before they can request the Service. The deposit will not be used to satisfy the actual delivery charges but to guarantee payment of unsettled invoice balances. The deposit (after deducting any unsettled invoice balance, if any) will be refunded to the payment account within 14 days of the full invoice amount being received by GOGOX.

b. The actual delivery charges will be billed in one lump sum. Merchants will receive an invoice setting out the order history records in relation to the Services on or before 28 Feb 2022.

c. The Merchant shall pay the invoice amount within 14 days after the invoice issue date.

d. “Cash on delivery” payment by the recipient is not applicable in relation to the Services.

Additional Charges

The Merchant will pay GOGOX additional charges where the following occurs:

a. $150 for each order where the Merchant has provided incorrect order information, resulting in a re-delivery or return of the order

b. Minimum charge of 5 orders per pick-up will be required. If the number of orders for the pick-up is less than 5 orders, GOGOX will charge the delivery fees for 5 orders.

Cargo Compensation Promise

The GOGOX Cargo Compensation Promise applies to cargo transited through the Services. The compensation cap will be the lower of invoice value/replacement value (as determined by GOGOX in its sole discretion based on the value at the date on which the relevant incident occurred) of the cargo, or HK$2,000.

No-service Areas

Mount Davis, Tai Tam Road (Chai Wan Section), Cape Collinson Road, Tai Tam, Shek O, Hong Kong Parkview,Cape D' Aguilar, Brick Hill, Jardines Lookout, Mount Butler Firing Range, Fei Ngo Shan, Kwun Yam Shan, Stonecutters Island, Caldecott Hill, Kai Tak Cruise Terminal, Sham Tseng, Wonderland Villas, Tai Mo Shan, Kwai Tsing Container Terminal 1-9, Tso Kung Tam Outdoor Recreation Centre, Muk Min Ha Tsuen, Ting Kau, Shing Mun Reservoir, The Hong Kong Institute of Education, Sam Mun Tsai, Tai Mei Tuk, Tai Po Kau, Tai Po Wun Yiu Road, Kadoorie Farm and Botanic Garden, Ng Tung Chai, Brides Pool, Tai Po Fung Yuen Road, Kwan Tei, Sha Tau Kok, Kwu Tung, Lok Ma Chau, Kau Lung Hang,Wo Hop Shek Cemetery, Ta Shek Wu, Hong Kong Golf Club, Tsiu Keng, Luk Keng, Wu Kau Tang, Sheung Shui Wa Shan, Ping Che, Ta Kwu Ling, Sandy Ridge, Pat Sin Leng, Lung Shan Temple, Tai Tong, Fairview Park, Palm Springs, Mong Tseng Wai, Nim Wan, Sheung / Ha Pak Nai, Pat Heung, Shek Kong, Mai Po, Nam Sang Wai, Tai Tong Lychee Valley, Tai Tong Country Park, Siu Lam, Tai Lam, Tuen Mun River Trade Terminal,Lung Kwu Tan, Lady MacLehose Holiday Village, Wong Shek Pier, High Island Reservoir, Po Toi O, Tai Au Mun, Silverstrand, Ho Chung,Shap Sze Heung, Tseng Lan Shue, Yung Shue O, Tai Mong Tsai, Pak Tam Chung, Sai Sha,Tseng Tau, Kau To Shan, Kam Shan, Ma On Shan Tsuen, Po Fook Memorial Hall, Tao Fong Shan, Junk Bay Chinese Permanent Cemetery, Ngong Ping,Pui O, Tai O, Tong Fuk,Mui Wo, Tung Chung Road, Tai Long Wan Village, Asia Expo, Ma Wan,Hong Kong Disneyland, Artificial island, Discovery Bay, Siu Ho Wan, Frontier Closed Area, Lo Wu, Man Kam To

*The Services are subject to availability and GOGOX reserves the right to impose a daily quota based on service demand. GOGOX reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such promotions without prior notice and at GOGOX’s absolute discretion.

*The original text of these guidelines is in English. In the event of any
inconsistency between the English text and any foreign language translation of these Service Rules, the English text shall prevail.