1. 保證貨件不含以下所列之違禁品：外賣食品、軟身蛋糕 、任何氣球（包括但不限於金屬氣球) 、現金、貴重物品、受管制武器、鮮花或植物、危險或易燃物品如油漆、天拿水和壓縮氣體等、易腐爛食品如冷凍海鮮、肉類、奶類產品、 酒(箱)，我們保留拒絕或暫停運輸包含此類物品的任何包裹的權利
2. 以下為貨物賠償承諾下不受理的貨物：手提電話、電腦、電子遊戲機、筆記本電腦、手錶、相機、集成電路、美酒、香煙和煙草、花、冷凍食物、蛋糕、動物、古董、金條、鈔票、貨幣、貴重紙張、證券、美術作品和精美首飾、貴重金 屬、毛皮、石棉、遺體包括骨灰、槍械、爆炸物及其零件及彈藥、牲畜和/或純種馬、麻醉品和非法 財產以及香港法律禁止的任何其他物品。
5. 包裹不可超過3kg，單邊長度≤ 40厘米; 長+闊+高: ≤100 厘米cm，否則會被拒收
6. 此服務是即日速遞。寄件人及收件人必須自行到7-Eleven 寄件及取件，所有貨件必須在寄件當日9:00pm前取走。當收件人沒有於限時內取走，貨件逾期並送回倉庫，再次派送方式由GGX決定，收件人必須支付所產生的費用
10. GGX 就本服務不需保證任何時效。也不對任何使用損失、業務中斷、利潤損失或任何間接、特殊、附帶或後果性損害承擔責任，無論合同形式如何，侵權行為（包括疏忽）、嚴格的產品責任或其他，即使已被告知此類損害的可能性。在任何情況下，GGX 的總責任都不應超過支付給 GGX 的費用。
11. 一般條款及細則 https://www.gogox.com/hk/terms/
12. 如有任何査詢，請Whatsapp 5286 3204 與GGX 的港鐵速遞客戶服務代表聯絡。
(最後更新: Mar 2023)
You acknowledge and agree:：
1. The parcel does not include food takeaways, fragile and delicate baked goods, any type of balloons (including but not limited to metallic balloons), cash, valuables, prohibited weapons, flowers or plants, dangerous or flammable goods, e.g. paint, thinners, pressurized gas, perishable foods, e.g. frozen seafood, meat, and dairy, wines (box). We reserve the right to refuse or suspend transportation of any parcels containing such items.
2. The following cargos are not covered in the Cargo Compensation Promise: Mobile phones, computer, notebook, watches, cameras, integrated circuits, fine wine, cigarette and tobaccos, cakes, animals, antiques, bullion, bank notes, currency, valuable papers, securities, fine arts and fine jewelleries, precious metals, furs, asbestos, human remains including ashes, firearms, explosives and parts or thereof and ammunition, livestock and/or bloodstock, narcotics and illegal property and any other items prohibited by laws of Hong Kong.
3. Your package is securely packed in boxes, plastic mailing bags, or insulated bags. Also, it’s completely sealed and should not leak. Pack liquid, soft or fragile items with suitable packing material. Do not use paper and vest plastic bags for packaging material. We reserve the right to reject any poorly packed parcel at the 7-Eleven.
4. When an order is placed but no parcel is dropped off at 7-Eleven, the shipping fee will not be refunded.
5. Packages that exceed the size and weight limitation will be rejected. The weight of the package cannot exceed 3kg and the maximum length of each side cannot exceed 40cm; the maximum sum of length, height, and width cannot exceed 100cm.
6. The service is same-day delivery. The shipper and recipient have to go to 7-Eleven to drop off and pick up the package on their own. All packages must be collected before 9:00 pm on the drop-off day. When the recipient does not pick up the package within the set time period, it will be deemed expired and returned to the warehouse. The redelivery method will be decided by GGX and the recipient should pay all the costs incurred.
7. All returned expired packages will have a fourteen (14) day free storage period. The shipper or recipient may contact GGX to handle the package within fourteen (14) days. If no related information is received, we have the right to handle that package ourselves (including but not limited to destroying that package).
8. GOGOX is not responsible for any other losses or damages due to train delays, station closure, or capacity full in self-pickup and dropoff points. The affected packages may be transferred to other locations without prior notice.
9. The cargo compensation promises in cases of damage or loss of goods during transit are up to HK$500 and email to us within 48 hours. Circumstances excluded from the Cargo Compensation Promise include, but are not limited to:
(a) loss, damage, or expense caused by insufficiency or unsuitability of packing or preparation of the covered cargo
(b) Items in clause (1)
(c) Items in clause (2)
(d) Any unpredictable or force majeure factors
(e) loss, damage, or expense caused by delay
(f) loss, damage, or expense caused by inherent vice or nature of the covered cargo
(g) ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the covered cargo
(h) if the relevant Personal User does not submit a claims request within 48 hours from the order completion date; and/or
In addition to the above, if all required supporting documents have not been submitted within 60 days from the date of when the claims request was made, such claim would be rejected without further notice to the relevant user.
10. GGX does not guarantee the delivery lead time and will not be liable for any loss of use, interruption of business, lost profits, or any indirect, special, incidental, or consequential damages of any kind regardless of the form in the contract, tort (including negligence), strict product liability, or otherwise, even if it has been advised of the possibility of such damages. In no event shall GGX’s aggregate liability exceed the fees paid to GGX.
11. General Terms https://www.gogox.com/hk/terms/
12. For any inquiries, Please contact our customer service via Whatsapp 5286 3204
13. If there is any discrepancy between the English and Chinese versions of these terms and conditions, the Chinese version shall prevail
14. GGX reserves the right to make the final decision, including suspending, changing or terminating the service and its terms and conditions at any time without prior notice.The following cargos are not covered in the Cargo Compensation Promise: Mobile phones, computer, video game consoles, notebook, watches, cameras, integrated circuits, fine wine, cigarette and tobaccos, flowers, frozen food, cakes, animals, antiques, bullion, bank notes, currency, valuable papers, securities, fine arts and fine jewelleries, precious metals, furs, asbestos, human remains including ashes, firearms, explosives and parts or thereof and ammunition, livestock and/or bloodstock, narcotics and illegal property and any other items prohibited by laws of Hong Kong.
The Cargo Compensation Promise is not an insurance product or service. GoGoX does not
provide any insurance product or service. To optimize the Cargo Compensation Promise, GoGoX
(as the insured) has already purchased relevant valid insurance policies from an authorized
insurer regulated by the Hong Kong Insurance Authority. GoGoX may revise or modify the above
terms from time to time at its absolute discretion, or change, suspend or terminate the Cargo
Compensation Promise without prior notice or incurring any liability. In case of any dispute,
GoGoX’s decision shall be final. In case of any discrepancy between the Chinese and English
versions of the above information, the English version shall prevail.
(Last updated on: Mar 2023)