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GOGOX搬屋服務條款及細則

  • 1. 貴客須於本公司指定日期/時間內支付訂金或全數金額以確認有關報價及服務,所有已付費用將不獲退還。
  • 2. 服務的報價不包括橋費、隧道費及停車場費等雜費,貴客應按實際產生費用當日自行支付司機。
  • 3. 本公司及其代表(以下簡稱”本公司”),將賠償貴客於搬運期間因本公司而引致的物件損毀(僅限于需搬運的物件),賠償金額最高為港幣$2,000正。貴客如需要更高保障,須於搬運前自行購買保險。賠償申請必須在事發後24小時內以電郵方式提交。此條款受限于貨物賠償承諾的條款及細則,如有任何爭議,本公司保留最終決定權。
  • 4. 有關報價僅供參考 ,如搬運當日搬運之內容、清單、及/或要求與報價時所提供的資料不附,在場搬運人員將會按實際情況調整收費(本公司按實際情況報價爲準)。
  • 5. “搬大件”服務不包括超重或易碎物品,如夾萬或大型魚缸等 如貴客需要搬運的任何大型傢俬或電器超重、需多人搬運或需要更大車款,報價會有所調整(以本公司按實際情況報價爲準)
  • 6. 如搬屋服務涉及搬運人員須於服務期間行樓梯(包括先行樓梯才到達升降機),經平台轉升降機,停車位置偏遠 (超過50米),推斜坡及/或裝拆傢俬等情況,本公司將按實際情況調整收費。本公司服務不包括裝/拆水、電、及煤氣。
  • 7. 若物品無法使用電梯搬運,則按照樓梯層數標準收費,以本公司報價爲準。
  • 8. 所有紙/膠箱、袋、旅行喼等每件不得超過25kg,三邊長度總和不得超過160cm,否則以每件的標準價格的兩倍收費 (以本公司報價爲準)。
  • 9.”無憂搬屋套餐”的小家電的定義為體積較小便於攜帶,或是用在桌面上以及其他平台上的家用電器(包括30寸以下的電腦桌面顯示器),不包括電視、雪櫃、冷氣機及洗衣機/衣機。
  • 10. 貴客須:一)自行包裝處理雜物入箱入袋以作搬運,在場搬運人員不會代為包裝。 二)把傢俬內雜物清走(如清理鞋櫃内的鞋),否則該件傢俬將以標準價格的兩倍收費 (以本公司報價爲準),而本公司亦不會為因雜物所導致的傢俬損毀而作賠償。 三)於搬運服務前後自行點算搬運物品的數量,如有任何疑問 (無論是關於搬運物品的數量或損壞)應即時提出,如貴客在場搬運人員離開相關單位後才提出疑問,將不被接納。
  • 11.選用”搬大件”或”無憂搬屋套餐”的貴客在確認訂單後,不可更改搬運日期或取消 ,本公司有權沒收已付金額。
  • 12. 選用”全屋搬”的貴客若更改搬運日期及/或時間,須於五個工作天或之前與本公司協商。如搬運即日取消或更改,本公司有權沒收訂金,並收取最少港幣$500或單價的總數之20%的行政費用,以較高者為準。
  • 13. 本公司嚴禁在場搬運人員索取小費。
  • 14. 本公司搬屋服務暫未提供陸路交通未達之地區,如離島或禁區等。
  • 15. 本公司不會對任何搬運上的延誤而導致的任何損失或損害承擔責任。
  • 16. 本公司將盡可能按照正常搬運標準時間,提供搬運服務;但這些標準不屬於承諾,亦不構成協議的其中一部份。
  • 17. 如已確認之搬運服務因惡劣天氣或其他不可抗力因素而須改期或取消,本公司保留最終決定權。對於因不可抗力事件造成的任何延誤造成的任何損失或損害,本公司概不負責。
  • 18. 本公司有權暫停、修訂或更改此等條款及細則及各項安排,並可隨時取消或終止服務,事前毋須就此發出通知,亦不需要為此承擔任何責任。
  • 19. 本公司將按照本公司之隱私政策處理所收集的個人資料,詳情請按此參閱隱私通告。
  • 20. 本條款及細則將取代所有先前的口頭或書面協議和承諾。
  • 21. 本條款及細則受香港法律管轄。如有任何爭議,本公司保留最終決定權。
  • 22. 如中文版本與任何地區語言版本有任何差異,以中文版本為準。

Terms and Conditions of GOGOX Moving Services

  • Customers will have to pay the deposit or the full amount on the date/time specified by GOGOX and/or its representatives (hereinafter referred to as the “Company”) to confirm the relevant quotation and services, and all paid fees will not be refunded.

  • The quotation of the services does not include miscellaneous fees such as bridge tolls, tunnel tolls and parking fees. Customers will pay the driver on the day where any such actual costs are incurred.

  • The Company will compensate the customer for any damage made to the objects being moved if it was caused by the Company during the move (limited to the objects being transported), and the maximum amount of compensation is HK$2,000. Customers must purchase their own insurance for any higher protection coverage at their discretion. This clause is subject to the terms and conditions as further set out under https://www.gogox.com/hk/compensation. In case of any disputes, the Company reserves the right of final decision. 

  • The quotation is for reference only. If the contents, list, and/or requirements and information provided for the quotation are not attached or found to be inaccurate on the moving day, the on-site movers will charge an additional fee according to the actual situation (which GOGOX will quote according to the circumstances at its discretion).

  • Under the “Moving Large Items” package, such a package does not include the service of moving oversized or fragile items, such as safes or large fish tanks. If customers require the moving of any oversized furniture or electrical appliances that are overweight, which requires extra labor to move or requires a larger vehicle arrangement, the quotation will be adjusted accordingly (which GOGOX will quote according to the circumstances at its discretion). 

  • Additional charges will apply if providing our moving service will involve the movers to have to climb stairs (including the climbing of stairs to reach the elevator), or the need to reroute through the premise platform to reach the elevator, or if the parking location is remote (exceeding 50 meters), moving up slopes and/or assembling, disassembling or removal of furniture (which GOGOX will quote according to the circumstances at its discretion). The Company’s moving service does not include installation/disconnection of water, electricity, and gas utilities.

  • If items that cannot be facilitated by elevator and which requires movers to utilize the stairs will incur additional standard fees according to the number of flights of stairs climbed.

  • All paper/plastic boxes, bags, travel bags, etc. must not exceed a total weight of 25kg each, and the total length of three sides must not exceed 160cm, otherwise the standard price of each piece will be charged double the standard rate (GOGOX’s quote to be provided will be final).

  • Small appliances under the “Worry-free Moving” package are defined as household appliances that are compact and portable, or used on desktops and/or other countertops (including computer monitors that are below 30 inches wide), excluding TVs, refrigerators, air conditioners and washing machines/dryers.

  • Customers must: 1) handle and pack other household sundries into boxes and bags for moving. On-site handling personnel will not pack on behalf of the customers; 2) all sundries must be removed from furniture (such as shoes within any shoe cabinet), otherwise the piece of furniture will be charged double the standard price. The Company will not be liable and will not compensate for damages to the furniture caused by these sundries; and 3) calculate the total number of items to be transported before and after the moving service. If the Customer has any related questions (whether in relation to the total number of items to be transported or in relation to any damages), the Customer should ask the on-site handling personnel immediately. Once the on-site handling personnel leaves the premises, any questions or disputes raised by the Customer will not be accepted by the Company.

  • Once an order is confirmed for customers who choose either the “Moving Large Items” or “Worry-free Moving” package, any changes to the moving date and/or cancellations will not be accepted by the Company and the Company will not refund any paid amounts.

  • If a customer chooses the “Full House Move” package and needs to change the moving date and/or time, the customer must negotiate with the Company five or more working days in advance for any such changes. If changes and/or cancellation is made on the actual moving date, the Company reserves the right to forfeit the deposit paid by the customer and also to charge a minimum administrative fee of either HK$500 or 20% of the total invoice price, whichever is higher.

  • The Company strictly prohibits on-site handling personnel asking for tips.

  • The Company does not provide moving services to remote areas that are not accessible by land transportation such as outlying islands or restricted areas.

  • The Company will not be liable for any loss or damage caused by any delay in handling and/or moving the objects and items of the customer.

  • The Company will use reasonable efforts to provide moving services according to the usual moving standard times; however, these standards are not commitments and do not form part of the agreement.

  • If the confirmed moving services need to be rescheduled or cancelled due to extreme weather conditions and/or other force majeure factors, the Company reserves the right of final decision. The Company will not be liable for any loss or damage caused by any delay due to a force majeure event.

  • The Company reserves the right to suspend, revise or change these terms and conditions and various arrangements, and may cancel or terminate the service at any time without prior notice and without liability.

  • The Company will process personal data collected in accordance with the Company’s Privacy Policy, please refer to the Privacy Notice here for details https://gogox.com/privacy.

  • These terms and conditions supersedes all prior oral or written agreements and undertakings.

  • These terms and conditions are governed by the laws of Hong Kong. In case of any disputes, the Company reserves the right of final decision.

  • In case of any discrepancy between the Chinese version and any regional language version, the Chinese version prevails.