Terms and Conditions of GoGoVan Moving Services
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- 1. These terms apply to your use of the moving services provided by GoGoX in Hong Kong (the GoGoVan Moving Services).
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GoGoVan Moving Services
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- 2. The GoGoVan Moving Services may include, but are not limited to: packing, loading, transportation, unloading, and unpacking of objects. Details of the GoGoVan Moving Services will be set out in a quotation issued to you.
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Service Exclusions
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- 3. Unless otherwise agreed in writing, GoGoX’s moving service does not include installation/disconnection of water, electricity, and gas utilities.
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- 4. GoGoX reserves the right to refuse the shipment of any items deemed prohibited or dangerous. Such items include, but are not limited to:
- a. asbestos;
- b. human remains including ashes;
- c. firearms and ammunition;
- d. explosives;
- e. livestock and/or bloodstock;
- f. narcotics;
- g. illegal property; and
- h. any other items prohibited by the laws of Hong Kong or the destination jurisdiction(s).
GoGoX may use reasonable discretion to determine if any item poses a risk or hazard and refuse its shipment. If any prohibited or dangerous items are discovered during the moving process, the moving services operator has the right to remove such items from shipment and cancel the move. You are responsible for making alternative shipping arrangements at your own cost and expense. GoGoX shall not be liable for any costs associated with the identification or removal of prohibited or dangerous items from a shipment and reserves the right to claim such costs from you.
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Quotation
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- 5. GoGoX will issue a quotation based on the information provided by you.
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- 6. All prices quoted are for reference only and do not constitute a binding offer or agreement. Prices quoted are estimates only and subject to adjustment based on the actual circumstances, including but not limited to the following:
- a. if the contents, list, and/or requirements and information provided for the purposes of generating the quotation are found to be inaccurate;
- b. the moving services involves moving overweight or fragile items (such as safety deposit boxes or large fish tanks)；
- c. the moving services requires the climbing of staircases (including climbing staircases to reach escalators)；
- d. the moving service requires passing through a platform to the escalator；
- e. Parking location is remote (more than 50 meters away from the moving site)；
- f. Moving services involve going up and down slopes;
- g. Moving services involve the assembly and dismantling of furniture; or
- h. The moving services involve the removal or dismantling of any large objects in order to make room for moving (such as the removal of a door).
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- 7. If items cannot be moved by elevator GoGoX will charge based on the number of flights of stairs climbed, as quoted by GoGoX.
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- 8. The quoted price does not include miscellaneous fees such as bridge tolls, tunnel tolls and parking fees. You agree to pay the moving services operator the actual costs incurred.
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- 9. You must pay the deposit or the full amount on the date/time as specified in the relevant quotation to confirm the relevant quotation and GoGoVan Moving Services. All amounts paid are non-refundable. Upon payment, you are deemed to have accepted the quotation and it shall constitute a binding service agreement between GoGoX and you.
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- 10. GoGoX will use reasonable efforts to provide moving services according to the timelines requested in the quotation; however, these standards are not commitments and do not form part of these terms.
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- 11. In the event that any circumstances not included or anticipated in the quotation are discovered on the day of the move, you agree to negotiate with the representative of the moving services operator for additional charges. The final charges shall be based on the price agreed upon by both parties at the time of the move.
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Liability and compensation
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- 12. Unless otherwise agreed in writing, GoGoX will not be responsible for nor compensate for damage or loss of the following items: mobile phones, computers, notebooks, monitors, watches, cameras, integrated circuits, fine wines, cigarettes, tobaccos, animals, antiques, bullion, bank notes, currency, valuable papers, securities, fine arts and jewelleries, precious metals, furs.
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- 13. GoGoX will compensate you for any damage to the objects being moved if it was caused by GoGoX’s negligence during the move. The maximum compensation is HK$2,000. You must purchase your own insurance if they require insurance coverage.
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- 14. Claims for compensation must be submitted within 48 hours after completion of the moving service, with relevant evidence. Compensation is subject to the 15. GoGoX Cargo Compensation Promises terms and conditions. In case of any disputes, GoGoX reserves the right of final decision.
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Operational Policies
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- 16. All paper/plastic boxes, bags, travel bags, etc. must not exceed a total weight of 25kg each, and the sum of the length, width, and height must not exceed 160cm, otherwise the standard price of each piece will be charged at double the standard rate (as quoted by GOGOX).
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- 17. You agree to:
- a. handle and pack other household sundries into boxes and bags for moving (please note that on-site handling personnel will not pack for you);
- b. all sundries must be removed from furniture (such as shoes within any shoe cabinet), otherwise the piece of furniture will be charged double the standard price. GoGoX will not be liable and will not compensate for damages to the furniture caused by these sundries; and
- c. count the total number of items to be transported before and after the moving service. If you have any related questions (whether in relation to the total number of items to be transported or in relation to any damages), you should ask the on-site handling personnel immediately. Once the on-site handling personnel leaves the premises, any questions or disputes raised by you will not be accepted by GoGoX.
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Cancellation and Rescheduling
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- 18. If you wish to change the date and/or time of the GoGoVan Moving Services, you must inform GoGoX five or more working days in advance and negotiate with GoGoX in relation to rescheduling. For the purposes of this clause, a working day refers to any day other than a Sunday or public holiday.
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- 19. If changes or cancellation to the GoGoVan Moving Services are requested with less than 5 working days’ notice, GoGoX may, at its sole discretion, choose whether to accommodate such requests. GoGoX further reserves the right to forfeit any amount paid by you and charge an administrative fee of either HK$500 or 20% of the total invoice price, whichever is higher.
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- 20. GoGoX will not be liable for any loss or damage caused by any delay in handling and/or moving the objects and items.
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- 21. If the confirmed moving services need to be rescheduled or canceled due to extreme weather conditions and/or other force majeure factors, GoGoX reserves the right of final decision. GoGoX will not be liable for any loss or damage caused by any delay due to a force majeure event.
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Complaints and dispute resolution
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- 22. Any complaint or dispute in relation to the services provided must be brought to our attention and GoGoX will make every effort to find an appropriate resolution.
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Privacy Protection
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- 23. GoGoX will process personal data collected in accordance with GoGoX’s Privacy Policy.
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General Conditions
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- 24. These terms and conditions supersedes all prior oral or written agreements and undertakings.
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- 25. GoGoX reserves the right to suspend, revise or change these terms and conditions and various arrangements, and may cancel or terminate the service at any time without prior notice and without liability.
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- 26. These terms and conditions are governed by the laws of Hong Kong. In case of any disputes, GoGoX reserves the right of final decision.
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- 27. In case of any discrepancy between the Chinese version and any regional language version, the Chinese version prevails.
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