Cargo Compensation Promise
|means the goodwill compensation promise in relation to Individual Packages transported as part of the Service, as further set out and subject to the terms set out under: https://www.gogox.com/compensation/|
|Channel||means dedicated instant messaging applications|
|Cut-Off Date||means 2pm on the day that is 3 days before the Pick-Up Date, unless otherwise agreed by GOGOX in writing|
|Delivery||means the physical act of transfer of the Individual Package to the Recipient|
|Deposit||means a refundable deposit of HK$3,000 payable to GOGOX|
|End Date||9 Sep, 2022|
|GOGOX||GoGo Tech Limited|
|Individual Packages||means one single package with up to 2 boxes of mooncakes to one single Delivery address|
|Merchant||means the shipper utilising the Services (which may be a natural person or legal person)|
|Minimum Service Requirements|
|means the geographical region where logistics services cannot be provided, as further provided by GOGOX from time to time:|
Tai Tam Road （Chai Wan Section), Cape Collinson Road,Cape D’ Aguilar, Mount Butler Firing Range, Fei Ngo Shan, Kwun Yam Shan, Stonecutters Island, Caldecott Hill, Tai Mo Shan, Kwai Tsing Container Terminal 1-9, Tso Kung Tam Outdoor Recreation Centre, Muk Min Ha Tsuen, Shing Mun Reservoir, Tai Mei Tuk, Tai Po Wun Yiu Road, Kadoorie Farm and Botanic Garden, Ng Tung Chai, Brides Pool, Kwan Tei, Sha Tau Kok, Lok Ma Chau, Kau Lung Hang,Wo Hop Shek Cemetery, Ta Shek Wu, Hong Kong Golf Club, Tsiu Keng, Luk Keng, Wu Kau Tang, Sheung Shui Wa Shan, Ta Kwu Ling, Sandy Ridge, Pat Sin Leng, Lung Shan Temple, Palm Springs, Mong Tseng Wai, Nim Wan, Sheung / Ha Pak Nai, Shek Kong, Mai Po, Nam Sang Wai, Mui Wo, Tung Chung Road, Tai Long Wan Village, Asia Expo, Ma Wan,Hong Kong Disneyland, Artificial island, Discovery Bay, Siu Ho Wan, Frontier Closed Area, Man Kam To
|Mount Davis, Deep Water Bay, Repulse Bay, Shek O, Chung Hom Kok, Stanley, Tai Tam, Jardines Lookout, Hong Kong Parkview, Brick Hill, Kai Tak Cruise Terminal, Sam Mun Tsai, Kau To Shan, Kwu Tung, Ping Che, Tai Tong, Tai Lam, Tseung Kwan O Industrial Estate, Siu Lam, The Hong Kong Institute of Education, Ting Kau, Lau Fau Shan, Sham Tseng, Hong Kong University of Science and Technology, Wonderland Villas, Lam Tei, Kwan Tei, Silverstrand, Ma Yau Tong, Fairview Park, Tai Po Kau, Tai Po Lam Tsuen, Pat Heung, Lo Wai, Tai Po Fung Yuen Road, Science Park|
|Pick-Up||means the act of collection of Individual Packages from the Merchant|
|Pick-Up Date||means the date on which the Service Order is arranged for Pick-Up|
|Recipient||means the person who the Individual Package is addressed to|
|Service Order||means an order placed pursuant to these Service Rules|
|Service Rules||means these service rules|
|Services||has the meaning ascribed to it in paragraph 2 of these Service Rules|
|Start Date||15 Aug, 2022|
|Terms and Conditions||means the terms and conditions of GOGOX available at https://www.gogox.com/terms/|
|Means HK$55 / individual package (inclusive for 2 boxes & $10 for each additional box) for delivery on 15 Aug, 2022 to 31 Aug, 2022; HK$65 / individual package (inclusive for 2 boxes & $10 for each additional box) for delivery on 1 Sep, 2022 to 6 Sep, 2022 & 9 Sep, 2022.|
These Service Rules apply in addition to the Terms and Conditions and regulate this special delivery arrangement powered by GOGOX. These Service Rules apply exclusively to Service Orders requested and placed through the Channel between the Start Date and Cut-Off Date (both days inclusive), to be Picked-Up by or on the Pick-Up Date and delivered by or on the End Date (the Services).
By requesting the Services, you agree (either as a Merchant or Recipient, or anyone on your behalf and on behalf of any consignee of each Individual Package and anyone else with an interest in each Individual Package, as applicable) to be bound by these Service Rules and the Terms and Conditions.
3. SERVICE ORDER PLACEMENT, PICK-UP, AND DELIVERY
Service Order Placement
You must place Service Orders through the Channel.
You should ensure every Service Order meets the Minimum Service Requirements.
You acknowledge and agree that, where a Service Order does not meet the Minimum Service Requirements, GOGOX reserves the right to reject such Service Order and you may be asked to place such Service Order directly through the GOGOX mobile application.
You are responsible for providing to GOGOX by the Cut-Off Date all information necessary to ensure successful delivery, including but not limited to:
GOGOX reserves the right to postpone or reschedule Delivery due to traffic conditions or adverse weather conditions until normal traffic resumes and/or when the weather permits. Such postponement will be communicated to you as soon as possible and you acknowledge and agree that such postponement shall not be construed as a failure by GOGOX to deliver the Individual Packages.
4. PACKING INSTRUCTIONS
The Merchant must ensure that each Individual Package clearly displays the:
Merchants must pay GOGOX the Deposit before they can request the Service. The Deposit will be used to guarantee payment of any balances owed to GOGOX.
The Deposit (after deducting any unsettled balances, if any) will be refunded to the Merchant within 14 days after the full invoice amount is received by GOGOX.
The delivery charges will be billed in one lump sum. “Cash on Delivery” payment by the Recipient is not applicable in relation to the Services.
Merchants will receive an invoice setting out the Service Order details within 14 days from the End Date.
The Merchant shall pay the invoice amount within 14 days after the invoice issue date.
6. ADDITIONAL CHARGES
The Merchant acknowledges and agrees to pay GOGOX additional charges where the following occurs:
HK$65 for each Individual Package where the Merchant has provided incorrect delivery information. Upon identification of incorrect delivery information, GOGOX will either arrange a re-delivery (where the correct delivery information can be supplied on a timely basis) or return of the Individual Package to the Merchant.
7.CARGO COMPENSATION PROMISE
The GOGOX Cargo Compensation Promise applies to each individual package Service transited through the Services.
8. LIABILITY WHEN YOU ARE AT FAULT OR DELAY
You acknowledge and agree that GOGOX’s ability to complete the Service Order is dependent on your full and timely cooperation and GOGOX shall not be held liable for any delay or mistake due to your fault or delay.
9. SERVICE AVAILABILITY
The Services are subject to availability and GOGOX reserves the right to impose a daily quota based on service demand. GOGOX reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all Services without prior notice and at GOGOX’s absolute discretion.
The original text of these guidelines is in English. In the event of any inconsistency between the English text and any foreign language translation of these Service Rules, the English text shall prevail.