Experienced CS Support

Customers will be served by experienced CS officers with professional CS support

Packing & Stabilizing Manual

1) To provide sufficient packing and protection to your goods​

Normally goods like electronic appliances are well protected when they are first sold in the market. The same logic shall be applied when we deliver them. If they are already unboxed, please repack them with protection materials and cartons.

2) To place your goods properly and stabilized them during delivery​

For items like a flat smart TV, it should be placed horizontally inside the storage without any loose item nearby. For tall items like a plant, please provide it a box that fits so that it can stand firmly on a flat ground. The next step is to stabilize it with a rope or tape.

3) Handling fragile items

From our past experience, fragile items contribute most of the declined compensation requests, including flat smart TVs, wines, plants and glass doors of washing machines. Small items like wines and plants are recommended to put inside a carton, together with protection materials to fill the gap. Large items like flat smart TVs and other electronic appliances shall be wrapped by protection materials on the fragile side/part, then to be fully protected by cartons.

Quarterly Bonus (GoGoX Coupon Code)

  • The contest period of this Quarterly Bonus is every January to March, April to June, July to September and October to December.
  • The top 10 users of the Premium Platform Support in the contest period will be rewarded with HK$100 GoGoX Coupon Code.
  • The minimum usage of the Premium Platform Support  for the winners is 10 times in the contest period.
  • The reward message and the coupon code will be sent by SMS/WhatsApp within 1 month after every contest period. We reserve our rights to (i) modify or change these terms and conditions, and any relevant arrangements, and (ii) suspend, cancel or terminate any service at any time without prior notice and liability.
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  • These terms and conditions shall supersede any prior verbal agreement with you or otherwise agreed such terms with you in writing
  • These terms and conditions shall be governed by and construed in accordance with the laws of the Hong Kong S.A.R.